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Independent Living Advice & Direct Payment Support Services

Independent Living Advice

Since our formation in 2008, PPL have established a track record of nurturing self-sufficiency and providing choice for everyone.  Our focus is on the delivery of successful outcomes and experiences for eligible people, their loved ones and carers, whatever their circumstances.   

Whilst digital technologies underpin the service PPL provide, our team of Independent Living Advisors (ILAs) are equipped with the skills and experience necessary to get alongside each service user and understand what is important to them, empowering the individuals to make informed decisions about their personal goals.

PPL provide a flexible approach that delivers both (i) a ‘digital front door’ that has engaging and intuitive information, advice and guidance, and encourages self-service where possible; and (ii) a more traditional, person-based service delivered by our ILA team.

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Key Benefits

End-to-end support solution
Person-centred, strengths-based approach
Local Team
Top-class staff
Best-practice processes
Industry-leading digital tools

What do our team do?