Swindon Borough Council

 People Places Lives (PPL) are delighted to be working with Swindon Borough Council from 1st September 2026, supporting the delivery of an end-to-end direct payments service for both adults and children across Swindon.  

The full scope of support available from PPL includes Direct Payment Support Services (DPSS), payroll, supported direct payment accounts and self-service direct payment accounts - all underpinned by the PPL Portal and the Virtual Wallet financial management module. 

Using Virtual Wallet, individuals and their authorised representatives are provided with access to their own secure online account, through which they can have full visibility of their direct payment account balance, funding in and payments out. 

However support is delivered, Virtual Wallet can help manage payments to providers, PA timesheets and invoices, personal contributions and top-ups. 

Digital timesheets for employed personal assistants are a key feature of Virtual Wallet, and when integrated with PPL Payroll, provide an end-to-end managed payroll solution. 

Over the coming days, PPL will be contacting all individuals in receipt of direct payment funding, sharing more information on what the transition to Virtual Wallet will mean for them. 

 Independent Living Advice and Supported Accounts

From 1st September 2026, any individuals who were previously supported by Enham Trust to manage their social care direct payment will automatically transfer to PPL. 

Swindon Borough Council, Enham Trust and PPL are working closely together behind the scenes to deliver a smooth transition of these accounts and payroll arrangements to PPL, ensuring everything is configured within the PPL Portal and Virtual Wallet. 

In addition, 3 members of the Swindon Independent Living Advice Team who previously worked for Enham Trust are transferring to PPL, meaning there will be familiar names and faces delivering the Direct Payment Support Service from day one.

Payroll

For those individuals who employ Personal Assistants and previously received payroll support from Enham Trust, this will also transfer to PPL on 1st September. From 1st September, timesheets should be submitted to the email address below, in line with your existing payroll schedule. 

Contact details

Swindon ILA team email - ILASwindon@peopleplaceslives.co.uk 

Swindon payroll team email - swindonpayroll@peopleplaceslives.co.uk

Telephone - 03300 582 690 - Option 9 

 Payroll Only Support

From 1st September 2026, any individuals who were previously received payroll support from Excel Payroll will have these arrangements transferred to PPL. 

Swindon Borough Council and PPL are working closely together behind the scenes to deliver a smooth transition of these payroll arrangements to PPL, ensuring everything is configured within the PPL Portal and Virtual Wallet. 

Every individual that previously received a payroll only service from Excel Payroll will receive a call from the PPL Onboarding Team, outlining the steps that need to be undertaken to complete registration on the PPL Portal and ensure that all PAs are registered on the PPL Portal and able to submit electronic timesheets ahead of their next scheduled pay day. 

Contact Details

PPL Helpdesk email - contact@peopleplaceslives.co.uk 

PPL Helpdesk telephone - 03300 582 690