Complaints Form

You can use this form to submit a formal complaint to PPL. Once the form is submitted, you will receive acknowledgement of your complaint within 3 working days, along with confirmation of which team member has been assigned to investigate your complaint and an estimated response timeframe.

Select the option that best describes the person completing this form: *

I am an individual who receives funding from the local council or NHS to help meet an identified support need.

I am the authorised representative or family member of an individual who receives funding from the local council or NHS to help meet an identified support need.

I am a personal assistant / paid carer for an individual who receives funding from the local council or NHS to help meet an identified support need.

I am a health or social care professional

Please provide full details of your complaint in the box below.

Please provide your name *

Please provide a contact telephone number *

Please provide a contact email address

If other, please provide further information

Consent for storing submitted data *

Yes, I give permission to store and process my data

Direct Payment Accounts

Independent Living Advice

Managed Accounts

PA Payroll

PA Recruitment

London

Midlands

North & Scotland

South East

South West

Wales

Complaints Form

You can use this form to submit a formal complaint to PPL. Once the form is submitted, you will receive acknowledgement of your complaint within 3 working days, along with confirmation of which team member has been assigned to investigate your complaint and an estimated response timeframe.