My Responsibilities as a Direct Payment Recipient
Finding the Right Support for You
Your Case Manager will have discussed with you the options available when looking to meet your identified health needs. This information will have been used to calculate the amount of funding you will receive.
Where it has been identified that you require some form of personal support, the most popular ways of meeting this goal is by either instructing the services of a Care Agency, or employing your own Personal Assistant (PA).
Funding Provider
Once you have been assigned your budget, it is your responsibility to work within it and make your client contributions (if applicable) in a timely manner or your regular funding payments may be suspended.
If you have any queries with regards to your direct payment/PHB, please speak with your funding authority at the earliest opportunity in the first instance.
If your query relates to your Virtual Wallet account, our team are standing by ready to help you.
Telephone: 03300 582693
Email: ilateam@myvirtualwallet.co.uk